Please use this guide if you wish to setup and synchronise email plus contacts and calendar entries. Do not use this guide if you already have your iPhone setup for Exchange. An iPhone can be configured for Exchange which will allow you to synchronise not only email, but contacts and calendar entries as well. This means any updates on your phone can be replicated to your mailbox and vice versa ‘over the air’ i.e. no need to plug in to your computer.
You can only setup one Exchange account on your iPhone. If you do not already have your iPhone configured with an exchange account, use this guide to setup your email for your Cloud Networks hosted email account. If you already have your iPhone configured for another Exchange account please refer to the POP Email configuration guide for iPhone. If you do not have this guide please email support@cloudnetworks.com.au to request.
Step 1: Select ‘Settings’ from the home screen of your iPhone.
Step 2: Select ‘Mail, Contacts, Calendars’
Step 3: Under ‘Accounts’ select ‘Add Account’
Step 4: On the ‘Add Account’ page select ‘Microsoft Exchange’
Step 5: On the ‘New Account’ screen fill in the blank spaces with your details then hit save.
Email: The E-mail address you are sending email from, yourname@yourcompany.com.au
Domain: This is ‘hotsite’
Username: The username provided to you by Cloud Networks to enable access to your email account.
Password: The password provided to you by Cloud Networks to enable access to your email account.
Description: The E-mail address you are sending email from, yourname@yourcompany.com.au
When the correct fields are completed, click on the “Next” button in the top right corner of the screen.
Step 6: After hitting next a second field called Server will appear. In the server field enter mail.cloudnetworks.com.au then hit Next.
Step 7: Choose which type(s) of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only 3 days’ worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.
Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone is overwritten.
Congratulations, you’re now complete. Try sending yourself an email and see if you can receive it.
For any further assistance please contact Support.
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