Work anywhere, on any device.
All your normal programs, all your normal files, all backed up & secure. But none of your normal headaches.
And no crazy price tag.
All your programs, all your files. Everything. (Or just a few things, if you prefer. It’s completely up to you.) All on our secure servers.
Microsoft Office, Outlook, Exchange Server, MYOB, whatever… If we don’t already have a licence, we buy it. We can even help you improve your system if you want us to. We have years of IT experience and we know all the latest and greatest technologies.
A week after you give us the go-ahead, we’ll send everyone on your team a username and password for cloudnetworks.com.au/login. When they log in, they’ll see all their normal programs, systems and data, just like on their own computer now. They can just get to work.
You’ll no longer be shackled to your desk at work. Work anywhere with an internet connection, on absolutely any device too. Laptop, iPhone, iPad, Android phone or tablet, Windows phone, Chromebook…
If you’re on a broadband connection, you probably won’t notice any real difference in speed. (Ask for a free trial to see for yourself.) We’ll back up your data every 3 hours, and mirror your backups to our second Australian data centre in a different geographical location.
If it breaks, we fix it. If it needs a new server or software licence, we buy it. If it needs an update, we install it. If you have a problem, we resolve it. If we see a way to work smarter, we suggest it. And you don’t pay a single extra cent. It’s all part of your flat monthly fee.
You pay a flat fee per user. No hidden costs. Your investment depends on your system – what programs you use and how much data you have.
We can provide tech-support for anything – not just your Cloud Networks system. On-site computer fixes, new PCs, domain name registration, new software licences, general IT research, SSL certificates… Whatever you need help with, just give us a call, and we’ll take care of it. Obviously that’s not included in your flat monthly fee, but we’ll quote before we do anything, and it’ll be reasonable. Just as importantly, you’ll never need to call anyone else for tech support again!
When we say, “We put your entire system in the cloud”, what we mean is we’ll replicate your system on our servers. We install all the programs you’re currently using, copy across all your data, and give you access to it all via a login.
Once you’re logged in, you’ll be able to work the same as you normally do. You’ll see a Windows desktop, with all your normal programs, and you’ll open and use those programs just as you do now. The only difference is the programs are installed on our servers, whereas, at the moment, you’re using programs installed on your own computer or servers. And you’ll be saving data to our servers rather than your local file system or network.
We can only run Microsoft Windows and Windows programs on our servers. We can’t run Linux or OS X, so if you use any Linux or Mac applications that are critical to your current system, Cloud Networks may not be the solution for you (unless you’re open to Windows alternatives).
Any applications that run on Windows (or even DOS) should be fine.
Once we’ve set up your system in the cloud, you’ll be able to work on virtually any device. Your iPad, iPhone, Android tablet or phone, and, of course, your PC or Mac (whether desktop or laptop).
All you need is a steady internet connection and the Citrix client plugin (Citrix Receiver) installed.
The Citrix Receiver is a small application that will connect you to your Cloud Networks Environment. You only need to install and configure it once on each device you use. Once installed, simply run it up, enter the details of your Cloud Networks Environment (we’ll supply them) and you’re good to go. You can just log in and get to work!
(You can download the Citrix Receiver from our website for PCs and Macs, and from the App Store or Google Play Store for mobile.)
Before we do anything, we’ll ask you some questions about your current system, so we know exactly what we’ll be replicating on our servers:
Don’t worry, if there’s anything you can’t answer, we’ll normally be able to figure it out by remotely connecting to your current system and liaising with third parties.
We’ll create your new Cloud Networks system in parallel with your current system. This includes all applications, mailboxes, user profiles and unique configurations for each individual login as required. There’s absolutely no disruption; everyone can continue working on your side, as per usual.
To begin with, we won’t transfer any data. The first step is to ensure everything works as it should. Once it’s all set up and we think it’s working fine, we’ll give you all the logins you need, and ask you to confirm that all your applications and the configuration are correct. After you log in, everything should look and function pretty much the same as it does on your current system, so you probably won’t need any help with this stage. But if you do, we’ll give you some hands-on training.
We’ll then start syncing your data to our cloud, and once it’s all synced, we’ll schedule a date for everyone to stop using the old system and start using the new.
Because we’re simply replicating your old system on our servers, the only real difference in the way you work will be that you’ll have to log in to access it. Once you’re logged in, everything will look and function pretty much as it does now. All your applications, your folder structure, and so on.
To log in:
If you have any peripheral devices connected to your computer (e.g. a printer), you’ll be able to use them just as you normally do.
Your monthly fee will include the licence fee for most – if not all – of your software. But if that’s not possible or practical (e.g. with MYOB), you can continue to pay for the licence yourself, and we won’t bundle that particular licence cost into your monthly fee.
All our servers and backups are located in data centres based in the central and western areas of the Adelaide CBD. The premises are owned by a third party data centre operator, and we have long-term lease with them.
These data centres comprise 150 square metres of server racks, raised floors, closed-control air-conditioning, and uninterruptible conditioned power, backed by diesel generator and gas fire suppression systems.
The software security arrangements we have in place to protect software and data integrity include:
The above security arrangements are underpinned by a comprehensive range of systems, procedures and protocols to ensure that industry best practices are employed.
When discussing security, it is important to understand that it is not possible to create a totally impervious environment. However, we have employed a level of security that is considered best practice in the industry, and is continuously being reviewed and improved.
Standard:
Optional:
All system support is included in your monthly fee. This includes:
If you need help with a technical problem outside of the Cloud Networks Environment, we can help with that too. (e.g. an issue with your local desktop computer or you’d like help identifying the best software for a new business process)
In most cases we’ll review the problem initially, and if deemed out of scope (not part the Cloud Networks Environment), we’ll provide a quote and an estimated time to complete.
Your data is owned by you. We merely host it. We’ll happily hand it back upon demand or at the conclusion of the service contract period.
For further detailed information on our terms, please see our Terms of Service page.
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